Think about any disagreements, or conflicts, you have recently
experienced or are currently experiencing at work with a supervisor or
colleague, or someone in your personal life.
My first
thoughts of a recent disagreement that took place were at my part time job. We
were at a staff meeting with the new supervisor. The morning staff who is there
every day were discussing that there is a problem with the children entering
the diapering area as staff are trying to change children. The diapering table is
mounted on the wall like middle way the room and the staff has to walk across the room for
children belongings with assistance of other staff much of the time. The
changing table was located in a corner of the room, near the sink, near the storage
of the children’s belongings and near a shelf that holds the hazards items to
keep them out of reach of children. In this same location in which the changing
table was located is a camera. Currently staff complained that they need maintenance
to put a gate inside the fence to keep children from being the way of changing
and not to get to hazard items. I suggested as I had twice since the change
however, we have had 2 supervisors since then. I suggested that the changing
table be mounted back to the wall in the original location because the shelf is
up high to put hazard items, children’s belongings are in reach of the person
changing the child, the sink is in close proximity and the camera is there to
protect the staff and child. One staff member begins speaking aggressively and
saying no the changing talking does not need to be moved. I asked her which was
more problematic the children being in her was of diapering or to move the
changing table. She stated, “The changing table doesn’t need to be moved.” The
manner in which she was talking the disagreement was an unproductive one. Therefore, I allowed her to express herself completely
at this point. Finally, the new supervisor stated that she will go take a look
at the set up because she hasn’t paid it a lot of attention.
Share at least two strategies you have learned about that might
help you manage or resolve the conflict more productively, and why these
strategies might be effective. For example, could you suggest a compromise?
Could you look for a broader range of solutions to your disagreement? Could you
use some of the principles of nonviolent communication or the 3 R’s to better
help you resolve this conflict?
One
strategy I learned about that might help you manage or resolve the conflict
more productively, through Productive conflict (O’Hair,
Wiemann, Mullin, & Teven, 2015). Productive conflict would
support a compromise between me and the staff that was in disagreement possibly
by getting input from other staff that work in the nursey. Productive conflict
promotes healthy debate by allowing each staff to give their opinion, evaluate
the situation as a whole and ensure each person thoughts are clarified about
the best location of the diapering table considering safety for all (O’Hair, Wiemann, Mullin, & Teven, 2015). I believe
another strategy would be applying 3 R’s which include respect, respond and relationships (Chesire, 2007). Respect in this case that each staff respect the thoughts of all
present. Response in this case the manner in which staff respond with
sensitivity verses aggressiveness. Relationships in this case that relationship
be maintained in order that the needs of the children are met through nourishment (Chesire, 2007).
Also, if appropriate, ask your colleagues for their input and
advice regarding, if not specific problems, how they have learned to be more
effective communicators as it relates to conflict resolution skills.
To my colleagues,
is there another strategy you would add or use instead in the disagreement
presented above? If so, please share.
References
O’Hair, D. Wiemann, M., Mulin, D.I., and Teven, J. (2015). Real Communication (3rd. ed). New York: Bedford/St. Martin’s
Chesire N. (2007). The 3 R’s: Gateway to Infant Toddler Learning. Dimensions of Early Childhood, Volume 35, No. 3.